The Commonwealth of Massachusetts embarked on a large-scale web replatform to modernize and make it easier to continuously improve the way the Commonwealth engages with and provides services to its constituents online. By improving the user experience for its constituents, and providing, as comprehensively as possible, a “single face of government”, Mass.gov® has become an essential platform in the Commonwealth’s ability to serve its constituents by delivering information and critical day-to-day social services to the Commonwealth’s 6.8 million people.
With 15 million page views each month, the Mass.gov platform hosts over 400+ government agencies and content to support anyone who wants to move, visit, or do business in the state. All of which is fueled by the Commonwealth’s 600+ content authors, who have been able to use the platform to improve constituent satisfaction, making a noticeable positive difference on how the public sees their organization and the services they provide.
As early adopters of Drupal 8, Mass.gov and its ecosystem of web properties are the primary platforms for the delivery of government services and information in the Commonwealth of Massachusetts.