Crafting UX - for the people, by the people
Mass.gov takes a data-informed approach to site decisions. An open ear to constituent feedback ensures a "wicked awesome" user experience. So it's no surprise that when the site’s navigation needed improvement, user testing became a guiding light.
Hear how Mediacurrent teams with Mass.gov on a user testing strategy leveraging Drupal 8 and Google Optimize.
Watch how to deliver a constituent experience that is discoverable, accessible, and truly “for the people, by the people.” Follow along with our process. Learn tips to user test your way to better website UX.
You'll learn
- Our approach to testing and gathering user feedback
- The A/B testing variants we used to steer site navigation and layout
- Deep dive into testing with Google Optimize
Presenters
Clair Smith - Senior Front End Developer, Mediacurrent